Terms & Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name \[www.opido.in\] (“Website”), including the related mobile site and mobile application (hereinafter referred to as “Platform”)

The Platform is owned by OPIDO Life care Services Private Limited, a company incorporated under the Companies Act, 1956 with its registered office at Block C, Sidharth Vihar , Ghaziaad,– 201009, UP, India (hereinafter referred to as "OPIDO").

Your use of the Platform and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, you shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, you shall be contracting with OPIDO Life Care Services Private Limited and these terms and conditions including the policies constitute Your binding obligations, with OPIDO.

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Platform by providing Registration Data while registering on the Platform as Registered User using the computer systems. OPIDO allows the User to surf the Platform or making purchases without registering on the Platform. The term "We", "Us", "Our" shall mean OPIDO Internet Private Limited. The term “buyer” in opido.in platform means the “service seekers” and the term “Seller” shall mean the “service provider” on opido.in platform.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by OPIDO Policies ((including but not limited to Privacy Policy available at Privacy) as amended from time to time.

Membership Eligibility (for both type of users Free or Premium)

Transaction on the Platform is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Platform. If you are a minor i.e. under the age of 18 years, you may use the Platform or access content on the Platform only under the supervision and prior consent/ permission of a parent or legal guardian.

As a minor if you wish to transact on the Platform, such transaction on the Platform may be made by your legal guardian or parents. OPIDO reserves the right to terminate your membership and / or refuse to provide you with access to the Platform if it is brought to OPIDO's notice or if it is discovered that You are under the age of 18 years and transacting on the Platform.

Your Account and Registration Obligations

If You use the Platform, you shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms of Use, we shall have the right to indefinitely suspend or terminate or block access of your membership on the Platform and refuse to provide You with access to the Platform.

Your mobile phone number and/or e-mail address is treated as Your primary identifier on the Platform. It is your responsibility to ensure that Your mobile phone number and your email address is up to date on the Platform at all times. You agree to notify Us promptly if your mobile phone number or e-mail address changes by updating the same on the Platform through a onetime password verification.

You agree that OPIDO shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your Account in cases, including, where You have failed to update Your revised mobile phone number and/or e-mail address on the Website Platform.

If You share or allow others to have access to Your account on the Platform (“Account”), by creating separate profiles under Your Account, or otherwise, they will be able to view and access Your Account information. You shall be solely liable and responsible for all the activities undertaken under Your Account, and any consequences there from.

You must maintain confidentiality of the account information and for all the activities that occur under Your account. You must not share your login details, ie, username and password of Your account with any other person, else it would be considered breach of this Terms of Use.

You agree to: (a) ensure that You successfully log out from Your account at the end of each session; and (b) immediately notify OPIDO of any unauthorized use of Your account. If there is reason to believe that there is likely to be a breach of security or misuse of Your account, we may request You to change the password or we may suspend Your account without any liability to OPIDO, for such period of time as we deem appropriate in the circumstances. We shall not be liable for any loss or damage arising from Your failure to comply with this provision.

You will have access to other apps owned by OPIDO group companies through the same login username and password. You agree to have single login access to all the apps owned by OPIDO group companies.

Communications

When You use the Platform or send emails or other data, information or communication to us, you agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

Platform for Transaction and Communication

The Platform enables the service seekers and Service Providers to transact on the Platform. OPIDO is not and cannot be a party to or control in any manner any transaction between the Platform's Users. By booking or purchasing any product or services from OPIDO platform, you agree, understand and acknowledge that the website(www.opido.in)  is an online platform that enables you to book and purchase any services and products listed on the website at the price indicated therein at any time from any location. You further agree and acknowledge that OPIDO (www.opido.in ) is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the website. Accordingly, the contract of sale of products on the website shall be a strictly bipartite contract between you and the sellers on www.opido.in .

Henceforward:

1. All commercial/contractual terms are offered by and agreed to between service seekers and Service Providers alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. OPIDO does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers. All discounts, offers (including exchange offers) are by the Service Provider/Seller and not by OPIDO.
2. Placement of any order or booking by a service seeker with Service Providers on the Platform is an offer to buy or book the services and product(s) in by the service seekers to the service seekers and it shall not be construed as Seller's acceptance of Buyer's offer to buy the product(s) ordered. The Seller retains the right to cancel any such order placed by the Buyer, at its sole discretion and the Buyer shall be intimated of the same by way of an email/SMS. Any transaction price paid by Buyer in case of such cancellation by Seller, shall be refunded to the Buyer. Further, the Seller may cancel an order wherein the quantities exceed the typical individual consumption. OR the Service Providers may cancel any order or appointment booking wherein the booking of service or products does not suit the service provider’s expectations. This applies both to the number of products and services ordered within a single order/booking and the placing of several orders/bookings for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual's consumption quantity limit shall be based on various factors and at the sole discretion of the Seller and may vary from individual to individual.
3. OPIDO does not make any representation or Warranty as to specifics (such as quality, value, salability, exact time matching of booking slot of an appointment and actual consultation made by the Medical practitioners etc) of the products or services proposed to be sold or offered to be sold or purchased on the Platform. OPIDO does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Platform. OPIDO accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
4. OPIDO is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. OPIDO cannot and does not guarantee that the concerned Buyers or service seekers and/or Sellers or Service Providers will perform any transaction concluded on the Platform. OPIDO shall not and is not required to mediate or resolve any dispute or disagreement between Service Seekers and service Providers.
5. OPIDO does not make any representation or warranty as to the item-specifics or Degrees or Qualifications of Medical Practitioners, Licensing genuinity of Pharmacy or Pathology/ Radiology  labs  (such as legal title, creditworthiness, identity, etc) of any of its Users. You are advised to independently verify the bona fides of any particular User that You choose to deal with on the Platform and use Your best judgment in that behalf.
6. OPIDO does not at any point of time during any transaction between Buyer and Seller on the Platform come into or take possession of any of the products or services offered by Seller nor does it at any point gain title to or have any rights or claims over the products or services offered by Seller to Buyer.
7. At no time shall OPIDO hold any right, title or interest over the products nor shall OPIDO have any obligations or liabilities in respect of such contract entered into between Buyers and Sellers. OPIDO is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
8. The Platform is only a platform that can be utilized by Users to reach a larger base to buy and sell products or services. OPIDO is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer.

At no time shall OPIDO hold any right, title or interest over the products nor shall OPIDO have any obligations or liabilities in respect of such contract.

OPIDO is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.